Introduction

At Grace Guard Remote Tech Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our remote technical support services. We are committed to transparency and protecting your data with the highest standards of care and security.

Information We Collect

Personal Information You Provide

When you create an account or subscribe to our services, we collect information that you voluntarily provide to us, including your full name, email address, phone number, preferred contact method, and payment information (processed securely through Stripe). This information is necessary to provide you with our technical support services and communicate with you about your account.

Technical Support Session Data

During remote support sessions, we may access your computer or device with your explicit permission. We collect information about the technical issues you experience, the solutions we provide, and session notes to maintain a history of support provided. We only access your device when you grant permission and only for the purpose of resolving your technical issues.

Automatically Collected Information

Our website automatically collects certain technical information when you visit, including your IP address, browser type, device information, and pages visited. We use this information to improve our website performance, understand how our services are used, and enhance your experience.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our remote technical support services. Specifically, we use your information to respond to your support requests, schedule appointments, communicate with you about your account and services, process payments and subscriptions, send service-related notifications and updates, maintain records of support provided for quality assurance, and improve our services based on usage patterns and feedback.

We will never sell your personal information to third parties. We only share your information as described in this Privacy Policy or with your explicit consent.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment information is processed through Stripe, a PCI-compliant payment processor, and we never store your complete credit card information on our servers. All data transmission between your device and our servers is encrypted using SSL/TLS technology.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

Information Sharing and Disclosure

We share your information only in the following limited circumstances. We use trusted third-party service providers to help us operate our business, including Stripe for payment processing, email service providers for notifications, and cloud hosting providers for data storage. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

If you are enrolled in our Total Care plan with Family Portal access, authorized family members you designate can view your service request history and support activity. You control who has access and can revoke access at any time.

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Privacy Rights

You have important rights regarding your personal information. You have the right to access and review the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information (subject to legal retention requirements), opt out of marketing communications while still receiving service-related notifications, and withdraw consent for data processing where we rely on your consent.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, maintain your login session, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We do not use cookies for advertising or tracking across other websites.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain certain information as necessary to comply with legal obligations, resolve disputes, maintain security, prevent fraud and abuse, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: