Grace Guard Terms and Conditions
Effective Date: October 26, 2023
Thank you for choosing Grace Guard. These Terms and Conditions (“Terms”) govern your use of our website, subscription services, and any technical support we provide. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By visiting our website, creating an account, subscribing to a service plan, or requesting remote support, you agree to be legally bound by these Terms and any applicable policies we post.
2. Services Provided
Grace Guard is a remote-only service offering technical support, including:
Remote IT support and troubleshooting
Home network and device setup
Cybersecurity assistance and monitoring
Digital literacy coaching for individuals and families
Our services are provided entirely online or through remote access tools. We do not provide in-person or on-site support.
3. Subscriptions and Payments
Grace Guard services are available through subscription plans. Each plan outlines the level of support, pricing, and billing frequency (e.g., monthly or annually). Full details are provided during checkout.
Payment Terms:
Payments are due at the beginning of each billing cycle.
We accept payments via [credit/debit cards, PayPal, Stripe, etc.].
Subscriptions automatically renew unless canceled before the next billing date.
You can manage or cancel your subscription through your account dashboard.
4. Remote Access and Liability Disclaimer
When providing support, we may request temporary remote access to your devices using secure tools. By allowing remote access, you acknowledge and agree:
You are responsible for backing up your files and data.
Grace Guard is not liable for any unintended loss, damage, or system behavior resulting from our support services.
All support is provided “as-is” and without warranties of any kind.
5. User Responsibilities
You agree to:
Provide accurate and complete information when creating an account
Use our services only for lawful and authorized purposes
Maintain control of your login credentials and subscription access
6. Intellectual Property
All website content, including text, images, logos, and branding, belongs to Grace Guard and is protected by intellectual property laws. You may not use or reproduce our content without written permission.
7. Privacy Policy
We respect your privacy and handle your data in accordance with our Privacy Policy. By using our services, you agree to the terms of that policy.
8. Termination
We reserve the right to suspend or terminate access to your account or our services if we detect abuse, violation of these terms, or unlawful activity. You may cancel your subscription at any time from your account.
9. Governing Law
These Terms shall be governed by and interpreted according to the laws of the State of North Carolina, United States, without regard to conflict of law principles.
10. Updates to These Terms
We may update these Terms occasionally. Any changes will be posted here, and the “Last Updated” date will reflect the changes. Continued use of our services after updates constitutes acceptance.
